Air India under Tata Group Management

Air India has been showing signs of improvement in the passenger load factor (PLF). PLF is an important metric of capacity utilisation of an airline's feet that shows how many seats it has been able to fill on every flight. Data from Directorate General of Civil Aviation shows that there has been an uptrend in key operational parameters after the Tata Group has taken over Air India.

While Air India was still under the government control, it's domestic PLF stood at 60 per cent. Beginning from February to June the same parameter has clocked 80 per cent since the Tara's have taken over. The international operations have rose to 80 per cent compared to 63 per cent in the corresponding period last year.

Air India which had the highest number of passenger complaints, has managed to resolve issues like delays and denial of boarding among others that angered flyers. Within months of taking over has brought in major management changes in Air India led by the appointment of Tata Sons vice-president Nipun Aggarwal as airline's chief commercial officer.

The Tata's appointed few other personnel in key senior roles. They retained Captain RS Sandhu, the airline's chief of operations as appointed by the government. They brought in Singapore International Airlines' former CEO as the chief executive officer after requisite clearances were given by the Union Home ministry for his appointment.